Complaints book

PERU PREMIUM TRAVEL COMPANY SAC
R.U.C. N° 20601607361
ADDRESS: MLC 28 DE JULIO 211, MIRAFLORES, LIMA, PERU

«In accordance with the provisions of the Consumer Protection and Defense Code, this establishment has a Complaints Book at your disposal. Request it to register a complaint or claim»

COMPLAIANT CONSUMER IDENTIFIER

Natural personLegal entity

First and Last Name:(*)

Doc. Identity(*)

Company Name:

Document Number:(*)

Address:

Phone:(*)

State:(*)

City:(*)

District:(*)

Email:(*)

Are you a minor?

SiNo

Information about the Father, Mother or Tutor

First and Last Name:

DNI/CE:

Guardian's Email:

Guardian's Phone Number:

Guardian's Address:

COMPLAIANT CONSUMER MANIFESTO

Type:

ClaimComplaint

Well Hired:

ProductService

Purchase date:

Claimed Amount:

Store:

Order number:

Proof of Payment:

N°:

Product or Service Detail (*)

Detail of the Claim or Complaint (*)

Por favor, deja este campo vacío.

I declare that I am the owner of the content of this form, stating under sworn declaration the facts described in it.

CLAIM: Disagreement related to products or services.
COMPLAINT: Disagreement not related to products or services; or, discomfort or discontent regarding customer service.

The personal data that you provide in this document (which could contain sensitive data) will be used and/or processed by PERU PREMIUM TRAVEL COMPANY SAC, strictly and solely for the purpose of carrying out the activities leading to addressing your claim.

PERU PREMIUM TRAVEL COMPANY SAC may share and/or use and/or store and/or transfer your information to third parties linked or not to PERU PREMIUM TRAVEL COMPANY SAC, whether or not these are business partners of PERU PREMIUM TRAVEL COMPANY SAC, in order to carry out the activities that are necessary to be able to address your claim. in the best possible way, as well as to meet information requirements made by a public entity within the framework of the provisions of Law No. 29571 and the Regulations of the Complaints Book of the Code of Consumer Protection and Defense.

I have been informed that I will be able to exercise, when appropriate, my rights of information, access, rectification, cancellation and opposition of my data at any time by making my communication or request in writing at the office of PERU PREMIUM TRAVEL COMPANY SAC.

By signing this document THE CLIENT receives a copy of it and declares to have been duly informed about the procedure, attention period and means of response to requests from PERU PREMIUM TRAVEL COMPANY SAC. In accordance with and in compliance with D.S. 011-2011 PCM and its amendments, the claim attention period may be exceptionally extended according to the complexity of the requirement.

The type of currency expressed in the “Amount Claimed” field is in Soles (S/)
The data contained in this document has been provided by the client, therefore, it is true and fully agreeable to the user.

The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

The supplier must respond to the claim within a period of no more than fifteen (15) business days without extension, prior communication to the consumer.